Customers want a solution to their problem. To save time they will formulate what they think is a solution and give it to you, in the hope that it will speed up proceedings.
Think like a doctor. When the patient turns up, he or she may have a diagnosis in mind. But it is up to you to study the symptoms and deduce the condition independently of what the patient thinks.
Remember: a potted request from a client is a symptom of some deeper problem they wish to solve.
Think like a doctor. When the patient turns up, he or she may have a diagnosis in mind. But it is up to you to study the symptoms and deduce the condition independently of what the patient thinks.
Remember: a potted request from a client is a symptom of some deeper problem they wish to solve.