Atlassian does not seem to have an interest in listening to their users. My workflow would be so much better if they implemented browser or desktop notifications, but they only support email or extensions/add-ons if you self-host. Our company uses cloud though, so despite all the countless threads asking for native functionality, they insist it is not important for users.
Like every business focused company that got large enough, they stopped making it for the users ages ago and now make it for the influencers in the middle management chain and above that decide on IT purchase decisions. And most of that is about putting CYA far above usability.
Atlassian does not seem to have an interest in listening to their users.
But they do. Their users are project managers. The genius of Atlassian is how they’ve managed to convince so many programmers that it’s for them. It never was!
