> One observation is that I'm really enjoying only using email for that communication.
If it were up to me, I would use a self-hosted NNTP server as an internal forum for communication and reserve email for one-on-one private communication.
> As a result I never get distracted by pings while working
I actually disable notifications from chat applications and email and just make sure I check them periodically throughout the day. No one has ever complained that I took 10 to 20 minutes to respond to a question. Though if there's an active discussion going on, I will participate as needed.
> how and where do you organize that content so that it can be discovered by newcomers to the team?
Newsgroups would typically have a monthly group FAQ post. While that could be done via email, newcomers wouldn't be able to see emails sent before they started.
> crisis moments, such as technical outages, would be tricky to manage for a multi-person operations team
The monthly post with the up-to-date operation procedures to follow for technical issues could work and could be checked for out-of-date information before posting (which is something that wiki documents don't handle well).
If it were up to me, I would use a self-hosted NNTP server as an internal forum for communication and reserve email for one-on-one private communication.
> As a result I never get distracted by pings while working
I actually disable notifications from chat applications and email and just make sure I check them periodically throughout the day. No one has ever complained that I took 10 to 20 minutes to respond to a question. Though if there's an active discussion going on, I will participate as needed.
> how and where do you organize that content so that it can be discovered by newcomers to the team?
Newsgroups would typically have a monthly group FAQ post. While that could be done via email, newcomers wouldn't be able to see emails sent before they started.
> crisis moments, such as technical outages, would be tricky to manage for a multi-person operations team
The monthly post with the up-to-date operation procedures to follow for technical issues could work and could be checked for out-of-date information before posting (which is something that wiki documents don't handle well).