They often shoulder that responsibility to reduce friction, and I think it works...

lanyard-textile on June 18, 2020 | parent | context | favorite | on: AWS Snowcone

They often shoulder that responsibility to reduce friction, and I think it works net-positive in their favor.

Billing the customer and then penalizing them for being a victim of theft introduces so much friction and frustration.

noisy_boy on June 18, 2020 [–]

That is true and besides the point which is that they are not responsible.