I do notice in my area (Paris, France) that many small restaurants hardly have an online presence. I understand some people don't like calling up restaurants to order (I sometimes am one of those people).
Indeed, in such cases, having some sort of external service aggregating information and maybe even exposing some sort of common ordering platform would be great.
However, I think that people have an issue with GrubHub (and/or others) impersonating the restaurants. They don't come out and say "Hello, this is GH, we'll connect you to XYZ". They make you think you're doing business directly with the restaurant when, in fact, they're covertly routing the order through their platform and extracting fees.
For me the actual issue is their not being open about it. I don't often go to restaurants and I don't know people working there either, but I would think that offering such a service in an open manner would be welcomed by both businesses and clients.
> I do notice in my area (Paris, France) that many small restaurants hardly have an online presence. I understand some people don't like calling up restaurants to order
and some restaurants are quite happy with their current customer base, and don't see the need to market themselves.
I do notice in my area (Paris, France) that many small restaurants hardly have an online presence. I understand some people don't like calling up restaurants to order (I sometimes am one of those people).
Indeed, in such cases, having some sort of external service aggregating information and maybe even exposing some sort of common ordering platform would be great.
However, I think that people have an issue with GrubHub (and/or others) impersonating the restaurants. They don't come out and say "Hello, this is GH, we'll connect you to XYZ". They make you think you're doing business directly with the restaurant when, in fact, they're covertly routing the order through their platform and extracting fees.
For me the actual issue is their not being open about it. I don't often go to restaurants and I don't know people working there either, but I would think that offering such a service in an open manner would be welcomed by both businesses and clients.