This can actually be a blessing in disguise for him as long as he sticks to 'put it in writing'. Here's what will happen: some won't write and won't ask again because they have no clue how to put what they want in writing.Some will write some incomprehensible thing and it will require 20 more emails to find out that all they want is Comic Sans in Word and etc. Also it will tame some 'motivated ones',who could go on for hours about what they would want.
This can actually be a blessing in disguise for him as long as he sticks to 'put it in writing'. Here's what will happen: some won't write and won't ask again because they have no clue how to put what they want in writing.Some will write some incomprehensible thing and it will require 20 more emails to find out that all they want is Comic Sans in Word and etc. Also it will tame some 'motivated ones',who could go on for hours about what they would want.