Sorry, I misunderstood. Yes, they absolutely should be decent and I even think that Twitter et.al. wouldn't have gotten as far as they did if they hadn't demonstrated basic likability and decency in the past. However, even with the best intentions, stuff like this happens. It's just a matter of probability. Now, as a company grows larger, those good intentions disappear as well, essentially being replaced by a group of lawyers, some draconic ToS, and a couple of outsourced employees on minimum wage that get to decide individual users' fates without any possibility of recourse. This looks to me like an inherent problem of the system, the qualities that made up the spirit of a startup often dissolve over time.
