In an effort to keep both the demand and supply sides of its marketplace healthy enough to survive hibernation, Airbnb has allowed users to cancel some reservations without penalty, and provided financial succor to its hosts.
Unsure if this will ring true to most hosts. They were heavily penalized with full cancellations, while Airbnb issued vouchers.
Airbnb will have to make a lot of effort to win hosts' trust back.
Unsure if this will ring true to most hosts. They were heavily penalized with full cancellations, while Airbnb issued vouchers.
Airbnb will have to make a lot of effort to win hosts' trust back.