On: What would you do if you lost your Google account?

[dorgo]

Google (or Twitter) could offer on demand customer service. To open a ticket you pay $50. If you don't need customer service, you pay nothing.

[ocdtrekkie → dorgo]

Provides a perverse incentive to offer bad products and not solve common problems. Unless they had a clear policy to refund the support cost if it was their fault.

[wpietri → ocdtrekkie]

Totally. It's the customer service version of this: https://dilbert.com/strip/1995-11-13

[RandomBacon → wpietri]

One of those fonts is not like the other. Is that something Yahoo did?

[wpietri → RandomBacon]

Good question! I doubt it. Yahoo launched only 6 months before that comic strip was penned, and the number of daily internet users at the time was small. And their 1995 logo was... different: https://logos.fandom.com/wiki/Yahoo!

[Drdrdrq → dorgo]

You can't change company culture that easily. Either user is the king or they are not - you can't have it both ways.