FWIW, I'm optimistic that the grocery stores will get better. We use the Fred Meyer app to schedule grocery pickup (Fred Meyer is a grocery chain owned by Kroger, like QFC). They have consistently improved the app and the pickup experience. I think the key to any real competition for Amazon is some high ranking exec being measured by the right KPI. From what I've seen, it seems like that process is well under way at Kroger. But they're coming from way behind, so I think it'll take a while.
