Is the personal account information for the submitting individual really necessary for your point? Did the submitter give you permission to tell us about his ticket history and account actions?
Although relatively harmless, it seems like planting the seed to a disregard for privacy.
Agreed. He really crossed a line on that one. Standard operating procedure should be to NEVER reveal ANY information about a customer, even whether or not they are customers.
One more reason to shy away from Joyent.
Edit - Jed from Linode?! Hey! You sir are my favourite support person to reach, yet I rarely get you anymore.
He didn't ask. My past interaction with them is irrelevant, because I only commented on their tickets enough to determine that it would take hours of my time and recurring hours of administration to take them up on their "free" offer. I decided to stay with the service I had paid for in advance.
Although relatively harmless, it seems like planting the seed to a disregard for privacy.