This has absolutely nothing to do with "Joyent Cloud". Nothing. The IaaS product has had 99.999-100% uptime this year. This is a 6 year old sharing hosting product that's currently free.
No it's not free, I pay $15/month, at least you have posted stuff unlike your support team who haven't responded to me for 48 hours now. Did I mention that this is the SIXTH day my domain and email that I PAY for is still down with no one telling me when it will come up. Don't tell me it's free just tell me when it's going to be fixed.
"Some products are better" isn't tenable. Regardless of whatever market segmentation you care to do, this extended outage is going to affect customers' perceptions of the diligence of your entire technical staff. If it's impractical to meet these obligations with the same quality as your other products, the thing to do is to buy the obligations out or sell off the unit delivering on them.
Not sure that really matters. They offer a service, it was down, there was a shitty response. This is an indictment of the response to the downtime, not the fact that downtime occurred. Downtime occurs in every computer system.
Agreed downtime occurs in every system. Also, the most important function of a datacenter is to keep your application/service up and working properly. Use a third party service to be the first to know when it's down. (disclaimer: I am a founder of Rigor.com, and we provide this type of service.)
