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A couple of things wrong with this:

1) you make it sound like scaling a system, especially one doing lots of financial transactions, is trivial. Just because you can get access to nearly unlimited computing resources doesn’t mean everything just magically scales infinitely.

2) why should heads in engineering roll? Do you know it was incompetence on their part? Do you even know what the issue is? How did you diagnose the fundamental issue here without any further info?

I’d hate to do a post mortem with you. Sounds like you’ll be basically calling people involved idiots and for them to be fired.




he is the customer, not a employee. As a customer I don't actually care about postmortems, i just want things to work. If it doesn't work, I use another product. I'm leaving robinhood due to their issues, and it sucks it takes so long due to their transfer limits


That's fine and for every customer to evaluate for themselves. But there is a difference between saying "as a customer the product isn't acceptable so I will use something else" and "engineering is incompetent and someone should be fired". Especially if you don't actually know what happened.


People are emotional, especially when they lose something of value. And they should not be fired, they should just cover the loses...




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