I'd argue that the consequences of reddit not being available for a certain amount of time are absolutely not comparable with a financial services' firms infrastructure.
Mistakes, any mistakes, are very hard to excuse when people, or other financial entities happen to lose money.
Comparing it with a site like reddit is, frankly, a bit disengineous.
Consequences, no. Infrastructure failures, absolutely. What's being hosted isn't as important when it's broken and you're struggling to fix it. Sure, when it's a financial service's infrastructure, you're worried about other peoples money, but it's still something that's broken and may take time to fix.
The load testing you need to do for trading is considerably higher than any chat forum to go live .
Your customers are paying for speed and performance .
In a industry where users spend millions to be closer to the exchange if you are not provisioning for some multiple of your peak load you are going to get slaughtered in the market
I don't think that argument really holds up when Robinhood is the subject. I mean they still don't even have phone support or same day guarantees covering them responding to your email.
Mistakes, any mistakes, are very hard to excuse when people, or other financial entities happen to lose money.
Comparing it with a site like reddit is, frankly, a bit disengineous.