Just a few days ago I had some drunk customers screaming at me in my cab and shaking my seat under the impression I was legally required to drive them. They earned a very long walk home to think about it.
I had a nearly identical situation when I Ubered. In spite of multiple warnings, their behavior didn't improve. When I dropped them off in the middle of nowhere they insisted that I was required by law to carry them. Nope. I'm not a public bus.
The pax make a lot of threats about reporting me to Uber and the police and whatnot, but as far as I know, nothing became of it. I never heard anything, and I never got anything deducted from my earnings, as far as I noticed.
In my experience, the first thing that happens when anyone calls Uber with a complaint is they get their fare refunded. That's usually enough to cool most people off.
I had a nearly identical situation when I Ubered. In spite of multiple warnings, their behavior didn't improve. When I dropped them off in the middle of nowhere they insisted that I was required by law to carry them. Nope. I'm not a public bus.