I was on the train from Boston to New York one time, and a bunch of Salesforce employees (sales) were also in my car. Let me first say their sales team is relentless and never gives up. However, at one point they were speaking with a prospect about various integrations. It went something like:
> Sales Guy 1: "Is integration X available? Let me check. I luckily happen to be sitting next to one of our integration developers. Let me put you on hold for a brief moment."
> Sales Guy 1: "This wanker thinks he'll get the Ameritrade integration for free. We have that, right? What should I charge him?"
> Sales Guy 2: "Yeah. Just tell him you spoke with your developer, and that the integration is custom, and will take some development time. Keep him on hold for a second to make it seem like you are working for him."
> Sales Guy 1: (Eventually) "Thank you so much for your patience. I spoke with our developer. It's a tough integration and requires custom work, so it'll be an extra 12k. I hope you understand..."
> Sales Guy 1: "Is integration X available? Let me check. I luckily happen to be sitting next to one of our integration developers. Let me put you on hold for a brief moment."
> Sales Guy 1: "This wanker thinks he'll get the Ameritrade integration for free. We have that, right? What should I charge him?"
> Sales Guy 2: "Yeah. Just tell him you spoke with your developer, and that the integration is custom, and will take some development time. Keep him on hold for a second to make it seem like you are working for him."
> Sales Guy 1: (Eventually) "Thank you so much for your patience. I spoke with our developer. It's a tough integration and requires custom work, so it'll be an extra 12k. I hope you understand..."