We're a new GCP customer with a growing amount of spend as we investigate multi-cloud (coming from AWS multi-account, words can't effectively express how much of a joy GCP is to work with).
It may be because we're an attractive customer with a very large amount of AWS spend, but the folks at GCP have made our adoption pretty amazing. We've had multiple on-boarding and troubleshooting calls with the actual product managers of GCP services, in addition to onsite training/consultation with experts (all paid for by Google).
I've had to use support a couple of times and found it pretty on par with support I've gotten out of AWS.
Like any provider of services, I've found that relationships are key. Cultivating a good relationships with your reps/contacts goes a long way in their willingness to go the extra mile for you.
But, interactions with our reps have grown fewer (we're told their customer success/technical account management teams are understaffed), and it may be a sign that we're getting out of the honeymoon phase. We'll see.
> We've had multiple on-boarding and troubleshooting calls with the actual product managers of GCP services
As have we. But that should ring a few alarm bells in regards to scalability and whether that can continue.
Google should just cut IBM's support org (the older, experienced folks) off the carcass, retrain them, and use them as a cadre for building their own org.
It may be because we're an attractive customer with a very large amount of AWS spend, but the folks at GCP have made our adoption pretty amazing. We've had multiple on-boarding and troubleshooting calls with the actual product managers of GCP services, in addition to onsite training/consultation with experts (all paid for by Google).
I've had to use support a couple of times and found it pretty on par with support I've gotten out of AWS.
Like any provider of services, I've found that relationships are key. Cultivating a good relationships with your reps/contacts goes a long way in their willingness to go the extra mile for you.
But, interactions with our reps have grown fewer (we're told their customer success/technical account management teams are understaffed), and it may be a sign that we're getting out of the honeymoon phase. We'll see.