I do have experience as a GCP customer. I may not be a big customer of GCP, but I do spend around 3k/year in G Suite and 38k/year. It is uttermost impossible to have a phone conversation with somebody from GCP. You just can’t get a hold of somebody there.
Contrast that with AWS, where I had 4 engineers (back when our bill was 12k/year) helping us with recommending certain arquitectures and actively being useful anytime we reach out.
Our AWS expenses tripled because of growth and us choosing them for new components while our GCP expenses have remained flat.
Amounts like 30k/year may not sound big to many folks, but when you go to a truly good SaaS organization and spend that kind of cash, you get excellent support (online or offline). Google has absolutely amazing services that for the most part do not require human support, but for the times that you actually do, it is simply non-existant.
Contrast that with AWS, where I had 4 engineers (back when our bill was 12k/year) helping us with recommending certain arquitectures and actively being useful anytime we reach out.
Our AWS expenses tripled because of growth and us choosing them for new components while our GCP expenses have remained flat.
Amounts like 30k/year may not sound big to many folks, but when you go to a truly good SaaS organization and spend that kind of cash, you get excellent support (online or offline). Google has absolutely amazing services that for the most part do not require human support, but for the times that you actually do, it is simply non-existant.