> I mean, what kind of support does a small business with two EC2 Instances or three Office 365 licenses really get? I can’t imagine you get to call someone and get in-depth technical help for free.
AWS frequently will communicate detailed, specific technical workarounds and instructions via email on the free support plan. I’ve reached out to GCP support and the best I’ve ever received was a link to a generic support document.
AWS does give 1-1 support to smaller clients, and you can also pay extra to get actual phone help. The OP may or may not have had direct experience with this but his criticisms ring true with mine.
AWS frequently will communicate detailed, specific technical workarounds and instructions via email on the free support plan. I’ve reached out to GCP support and the best I’ve ever received was a link to a generic support document.
AWS does give 1-1 support to smaller clients, and you can also pay extra to get actual phone help. The OP may or may not have had direct experience with this but his criticisms ring true with mine.