To preface, I'm definitely not an expert at this problem, because Zestful still only has a handful of customers, but I can tell you what was helpful for me.
It is really hard to separate the nice-to-haves from the must-haves. Some customers will present their nice-to-haves as if they're must haves because they suspect that if they don't make it sound like a condition of buying, you'll never implement it, but they might buy anyway. Or they'd never buy regardless.
One of the features that I think I correctly took on this year was linking Zestful's ingredients to USDA entries. A lot of customers either explicitly asked for that feature or for something similar. Later large customers cited that feature as something that made them choose Zestful, so I'm glad I added it. I think the signal there was the high proportion of customers asking for it.
I think it is powerful to offer to implement that feature based on pre-payment of X months of service. It might drive away customers who don't feel comfortable letting you hold their money, but if your time continues getting burned by customers who request features and don't follow through, it's a good technique to keep in your back pocket.
To preface, I'm definitely not an expert at this problem, because Zestful still only has a handful of customers, but I can tell you what was helpful for me.
It is really hard to separate the nice-to-haves from the must-haves. Some customers will present their nice-to-haves as if they're must haves because they suspect that if they don't make it sound like a condition of buying, you'll never implement it, but they might buy anyway. Or they'd never buy regardless.
One of the features that I think I correctly took on this year was linking Zestful's ingredients to USDA entries. A lot of customers either explicitly asked for that feature or for something similar. Later large customers cited that feature as something that made them choose Zestful, so I'm glad I added it. I think the signal there was the high proportion of customers asking for it.
I think it is powerful to offer to implement that feature based on pre-payment of X months of service. It might drive away customers who don't feel comfortable letting you hold their money, but if your time continues getting burned by customers who request features and don't follow through, it's a good technique to keep in your back pocket.