"In the end, E-HAWK was able to wrest back its hijacked domain in less than 48 hours, but only because its owners are on a first-name basis with many of the companies that manage the Internet's global domain name system. Perhaps more importantly, they happened to know key people at PDR - the registrar to which the thieves moved the stolen domain.
Dijkxhoorn said without that industry access, E-HAWK probably would still be waiting to re-assume control over its domain."
A different read: It was "humans"-based customer support that saved E-HAWK. A "no-humans" customer suppport system might have left E-HAWK powerless, waiting, hoping.
Analogising to the parent's example, if parent had a serious problem, a "no-humans" customer support system might result in helplessness, waiting, hoping for some human at Google to discover and fix parent's problem, unless parent happened to know key people at Google.
Dijkxhoorn said without that industry access, E-HAWK probably would still be waiting to re-assume control over its domain."
A different read: It was "humans"-based customer support that saved E-HAWK. A "no-humans" customer suppport system might have left E-HAWK powerless, waiting, hoping.
Analogising to the parent's example, if parent had a serious problem, a "no-humans" customer support system might result in helplessness, waiting, hoping for some human at Google to discover and fix parent's problem, unless parent happened to know key people at Google.