I think legislation is needed for 100% of "gig economy" platforms to in real-time state to the customer exactly how much the service provider is getting paid: how much if my Lyft driver getting - and what cut is Lyft taking, etc.
> in real-time state to the customer exactly how much the service provider is getting paid: how much if my Lyft driver getting - and what cut is Lyft taking, etc.
What’s the benefit of real-time reporting? Just require disclosure on the receipt.
> Why would the customer need to know this information?
If a line item says "tip," it's paid on the assumption it's going to the staff. If it said "management keeps this," I wouldn't tip as much (or at all).
What do you mean, "why should the customer care"? If I'm being told that what I'm paying is a tip, I expect it to go to the server. I expect the administration fee to cover administration, I expect delivery to cover deliver, and I expect the tip to go to the driver, not to be taken by management whenever profits are down or their pricing model fails. But since companies can't be trusted to be honest with the consumer about what I'm paying for (even when spelled out with line items), I only ever tip cash when my food arrives.
