I love my Model 3, but dealing with Tesla is like dealing with any other startup running on hot air. Sometimes the employees don't have good accountability, and sometimes the company runs so fast they don't realize that they dropped customers in the shuffle.
(Basically, Tesla needs better-defined internal processes and better customer feedback loops. Common problems when startups are moving so fast that their rear view mirror is a blur.)
How does that relate to quality? Overall, it's a great car. Most of my problems are software-related, and trying to get Tesla service to even acknowledge the problem requires a few rain dances and magic tweets to the divine Elon Musk god.
That being said, I've had a few other "real" quality problems with other cars. So far, nothing major with my Model 3.
For example, my Chrysler plug-in hybrid randomly stops charging on a 30-amp charger. Chrysler service just blames my equipment instead of fixing the problem. If I had a similar problem with Tesla, I'm quite confident that they would fix it without any hassle.
(Basically, Tesla needs better-defined internal processes and better customer feedback loops. Common problems when startups are moving so fast that their rear view mirror is a blur.)
How does that relate to quality? Overall, it's a great car. Most of my problems are software-related, and trying to get Tesla service to even acknowledge the problem requires a few rain dances and magic tweets to the divine Elon Musk god.
That being said, I've had a few other "real" quality problems with other cars. So far, nothing major with my Model 3.
For example, my Chrysler plug-in hybrid randomly stops charging on a 30-amp charger. Chrysler service just blames my equipment instead of fixing the problem. If I had a similar problem with Tesla, I'm quite confident that they would fix it without any hassle.