Correct. At the time, there was no way to even talk to the telco. All communication had to go through a single person at Danger who was overloaded with their job and barely had time to respond to people who were not guaranteed to make it into the store. Luckily I had friends that worked at Danger and could help a little.
It took a while and went through a lot of growing pains, but at least now, Apple has the financial resources to hire staff to respond to support tickets. If we are comparing literal apples to lemons... I'd much rather deal with someone at Apple than someone at a telco.
It took a while and went through a lot of growing pains, but at least now, Apple has the financial resources to hire staff to respond to support tickets. If we are comparing literal apples to lemons... I'd much rather deal with someone at Apple than someone at a telco.