While this person obviously didn't empathize with your concerns, it should be mentioned that bank tellers are often under pressure from higher ups to sell products to walk-in customers, regardless of whether they need them or not. And the easiest way to sell is to basically tell the customers that their concerns aren't valid.
The most egregious example of this is the Wells Fargo scandal, where new accounts were created for customers without their knowledge [1]. Similar complaints can be found with pretty much all major banks. It's a natural consequence of a culture where employees are ordered to upsell customers on lines of credit, new credit cards, and other financial products.
The most egregious example of this is the Wells Fargo scandal, where new accounts were created for customers without their knowledge [1]. Similar complaints can be found with pretty much all major banks. It's a natural consequence of a culture where employees are ordered to upsell customers on lines of credit, new credit cards, and other financial products.
[1]https://en.wikipedia.org/wiki/Wells_Fargo_account_fraud_scan...