The article pointed out that a lot of services "deactivate" an account rather than delete it. I would suspect this common sense methodology is as obvious as hashing a password, but apparently, and unfortunately for the artist, it is not.
That's the biggest point I took from this. Removing the wrong account can always happen, but actually wiping data instantly without an invisible "grace period", or retrieval from backup, or anything else to get it back, that's just poor. Especially if it's a pro account.
It sounds to me like they didn't invest much time in the internal admin section. They probably delete a lot of accounts every day, and they've never had an issue with the wrong account being deleted? Or an after-the-fact clearing up of a misunderstanding? They don't start a dialog, at the very least only with pro-users, to get the other side of the story?
I hope something else went wrong here as well, and it's not the way they work normally.
> I would suspect this common sense methodology is as obvious as hashing a password, but apparently, and unfortunately for the artist, it is not.
A few days ago we had a big thread on Undo in software development, and a lot of people were suggesting Undo is very very difficult to implement with little benefit to most users.
Then you have articles like this where people are shocked that undos weren't in place.
That's the biggest point I took from this. Removing the wrong account can always happen, but actually wiping data instantly without an invisible "grace period", or retrieval from backup, or anything else to get it back, that's just poor. Especially if it's a pro account.
It sounds to me like they didn't invest much time in the internal admin section. They probably delete a lot of accounts every day, and they've never had an issue with the wrong account being deleted? Or an after-the-fact clearing up of a misunderstanding? They don't start a dialog, at the very least only with pro-users, to get the other side of the story?
I hope something else went wrong here as well, and it's not the way they work normally.