Whenever you're asking for a full refund in cases of fraud, regardless of the business, be sure to use the word "chargeback" with the customer service rep.
Fraudulent sales can be easily reversed by your credit card provider. In my experience, saying "If I don't get a refund, I'll issue a chargeback through my credit card provider" gets them to process the full refund immediately.
Yep. Just be clear that you'd really prefer to resolve it with the company, but that if they refuse, you view it as fraud and will pursue appropriate remedies.
Fraudulent sales can be easily reversed by your credit card provider. In my experience, saying "If I don't get a refund, I'll issue a chargeback through my credit card provider" gets them to process the full refund immediately.