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GCP may be just as good technologically, but their customer support and especially enterprise support is piss poor.



Not directly a response to you, but GCP is actually phenomenal in some areas over AWS: BigQuery, Data Studio (I know it's not really "GCP" but vs AWS' offering), and Pubsub come to mind.

Oddly enough, they falter in other areas: no equivalent to Kinesis Firehose, and true to your point, I was told by customer service just to build my own DataFlow job to take a Pubsub topic and make files.

It's like some of their product managers have a very customer-first mindset (BigQuery, Pubsub) and some could not care less.


Some would say, non-existent.


Their model is third party partners.




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