On: A Tale of Two Terminals: Beijing Terminal 3 and He...

[sp332]

If the workers aren't empowered, the success of the project is up to the leaders. Apparently the Chinese manager was more competent than the British one.

[forensic → sp332]

>If the workers aren't empowered, the success of the project is up to the leaders.

This statement contradicts the findings of socio-techical systems theory.

STS shows that competent leaders are leaders who empower their subordinates - this usually achieves better results than command and control.