Hi! GitLab employee, first of all thank you so much for the detailed feedback! It's part of my job to relay feedback and make customers feel heard, so I'll talk to my team on ways to improve (you can see my job description here if you want: https://about.gitlab.com/handbook/marketing/community-relati...)
As per your second point, and this is speaking personally and not really officially, I do think our feature goal has been historically a bit too ambitious (although hopefully transparently so: https://about.gitlab.com/company/strategy/#breadth-over-dept...) seeing as how we're barely out of the startup phase. But we have had a big hiring push this year and have almost tripled our headcount (which did introduce growing pains of it's own lol). Once we've stablilized a bit, we will be able to dedicate more resources solely on maturing features.
I hope this doesn't come across like making excuses, these are just my observations as a user-turned-employee. I will take your feedback about not being heard into consideration though so we can improve on that!
As per your second point, and this is speaking personally and not really officially, I do think our feature goal has been historically a bit too ambitious (although hopefully transparently so: https://about.gitlab.com/company/strategy/#breadth-over-dept...) seeing as how we're barely out of the startup phase. But we have had a big hiring push this year and have almost tripled our headcount (which did introduce growing pains of it's own lol). Once we've stablilized a bit, we will be able to dedicate more resources solely on maturing features.
I hope this doesn't come across like making excuses, these are just my observations as a user-turned-employee. I will take your feedback about not being heard into consideration though so we can improve on that!