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> Can customer choose a new house of their dream and Arrived will buy it? Or will customer just can choose from Arrived house list?

Both options are possible. We have a set of available homes and we continue to buy homes as we grow. Residents are part of the process for new homes we buy into the network.

> Does customer have to sign the contract and make initial investment before Arrived buys the house?

Our Residents go under contract once we've acquired the property, not before.

> Customer cannot buy the house in the end so how come does this platform makes customers feel like their own home? They're still paying monthly rent anyways

The model is a way to build investment exposure to real estate for individuals who want to own, but choose to rent for the flexibility to move over time. At the end of any lease term, Residents can decide to "cash out" their investment and buy a home if their lifestyle changes.

> And last but not least, how does Arrived calculate the amount of appreciation for the initial investment of customers? like how many percents?

We calculate appreciation through periodic third-party appraisals of our properties.




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