Reminds me of the issue an HN poster had several months ago trying to cancel his Google Fi subscription. Google just does not have the company culture to handle things out of the norm or the interest in developing one. They and their customers live and die on the word of software, which for me is unacceptable. My mission-critical providers all have a person in the loop somewhere, a human being to whom I can give our name and support account password, who can just reach right in and fix an issue no matter what the algorithm or the database says. Computers are just too goddamn stupid sometimes.
Google doesn't do that. If they can't automate it they won't do it. That works fine for being a search engine. It doesn't work at all for being, for instance, a telephone service provider or an ISP.
Google doesn't do that. If they can't automate it they won't do it. That works fine for being a search engine. It doesn't work at all for being, for instance, a telephone service provider or an ISP.