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The need to have the return policy and customer service they have because some of the stuff they sell is just not high quality.



I buy Chinese products that are failure prone from them for this reason. Sure I could get it $10-15 cheaper from China if I wait 3 weeks and forgo the return option but I end up returning that junk so often that it’s worth paying 15% more


I have a fairly good eye for products that will fail right out of the box, so I prefer not to pay extra for a returns policy.


There is typically an inverted failure curve on these things, if it doesn’t fail the first 30 days of hard use then there is a good chance it will last another couple years.


Which, when you paid $8 for fancy lab equipment that would cost $800 normally, is fiiiiine.


This is arguably true for any store, it's just that Amazon mostly has done it better. Every single store on earth will disappoint you at one time or another.




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