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Earlier this month I took my work MBP in for a recall for both the HDD and keyboard(I received an email from Apple notifying me about this).

The "geniuses" "checked" their system and told me there is no recall and I'll have to pay. I had to physically go on Apples site on my phone, enter my serial number and show them that the recall applies to my machine.

With much sighing they accepted the machine and "made a note" on the service sheet, so the tech's would confirm.

My next personal computer will not be an Apple.




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