One of the most frustrating things about dealing with situations like this is actually getting ahold of someone with enough experience to say where the issue is to begin with even if it’s out of the provider’s control.
I have sent a lot of log files to cloud vendor trying to find why their web hosted application was so slow (6-10 second response times on a CRM app they provided). If someone would have responded with an actual answer (your firewall is blocking traffic or try this setup etc) I could have worked with that. Instead we got nothing but stealth ticket closes and “sorry we don’t know why this is slow” responses. This article hit a nerve because you really do dance to someone else’s tune when you go to the “cloud”.
I have sent a lot of log files to cloud vendor trying to find why their web hosted application was so slow (6-10 second response times on a CRM app they provided). If someone would have responded with an actual answer (your firewall is blocking traffic or try this setup etc) I could have worked with that. Instead we got nothing but stealth ticket closes and “sorry we don’t know why this is slow” responses. This article hit a nerve because you really do dance to someone else’s tune when you go to the “cloud”.