People mostly complains about how they handled the situation, not about the product directly (there's many people that say that the product is superior yet will migrate because of their response).
They weren't respectful and they didn't acknowledge their mistake of not showing any warning anywhere (instead deflecting to absurd justification).
> knowing they have recurring revenue gives me confidence that they'll be around for a while.
Recurring revenue is a thing that help sure, but supporting your existing user base (which he was part of) is another one. That thread show how they treat them. That give me confidence that if I get an issue, I'll get treated just as badly.
I'll personally will be looking at an alternative, even though the product is pretty great, support is part of it (and in the case of a password manager, that's quite an important part of it).
People mostly complains about how they handled the situation, not about the product directly (there's many people that say that the product is superior yet will migrate because of their response).
They weren't respectful and they didn't acknowledge their mistake of not showing any warning anywhere (instead deflecting to absurd justification).
> knowing they have recurring revenue gives me confidence that they'll be around for a while.
Recurring revenue is a thing that help sure, but supporting your existing user base (which he was part of) is another one. That thread show how they treat them. That give me confidence that if I get an issue, I'll get treated just as badly.
I'll personally will be looking at an alternative, even though the product is pretty great, support is part of it (and in the case of a password manager, that's quite an important part of it).