> At least one airline loyalty program I belong to now requires User Id, Last Name, and Password to be filled in.
Ha! Yes AA’s login field requiring both your name and id is annoying but United takes the cake for asking you “secret questions” on every login and you have to pick the answers from a 10-choice drop down.
I didn't remember that it was AA. And ultimately, that's my point in all responses to this article.
I don't know the login process for specific services I use. I don't know what they require or how many pages they are. It takes me less than a minute to configure a login sequence. And it works.
So, to me, none of these login workflows are broken. And the games of "yes, but" that others (not you) are playing is silly, because people are trying to tell me I'll be frustrated doing a thing that has decreased frustration for me for years.
Ha! Yes AA’s login field requiring both your name and id is annoying but United takes the cake for asking you “secret questions” on every login and you have to pick the answers from a 10-choice drop down.