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When our company switched to Salesforce to convert a custom admin tool to use Salesforce, they forced us to buy consulting time with consultants to help us learn the system. It was written in to our contract as an extra cost. Maybe our business was pure trash at negotiating, but I think it's pretty common.

From a cynical and maybe overly negative point of view, it felt like Salesforce developers are kind of like contracted mafia enforcers. As long as the devs play by Salesforce's rules and do a decent job (i.e. make Salesforce salesmen money), they throw them free, lucrative, repetitive, braindead, unfulfilling business. In our case, they literally couldn't screw up - we had to use them, and no amount of complaining to our Sales guy or trying to understand why the main engineer was such a kook was going to change our situation.

Seems like a really lucrative hustle to get into, as long as you don't mind dealing with absolute mediocrity.




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