I'm always curious how the Project Managers working on these projects think about posts like these. It's a very public call-out, effectively saying "this product is not what they say it is and is dangerous." Especially when it's obviously true, I'd be curious if anyone here can speak to the mental state of someone on the receiving end.
For example I was publicly put on blast for something that was false about me. So in that case I just blew it off because it was wrong, and no reaction was really necessary. It was still very stressful though personally and for my family. I wonder how these product teams across Google and FB primarily feel in these cases.
They probably eye-roll the deliberate misinterpretation of the feature by a competitor. Particular ironic given that that company's marketing schtick is that the first listed security feature is "We are incorporated in Switzerland"
They don't handle it well. I worked on a service that had some severe technical constraints at a prior job. (Basically, we were hosting a vendor's network device to the cloud, and it really wasn't designed for it, and it also wasn't a really great device.) We had one customer that loved to blog about us. The customer wasn't being all that unreasonable (from their perspective) and the higher-ups knew about the constraints we were operating under, but they still panicked every time a blog came out about us.
More broadly, I think if you talk to any journo in the trade press, some companies can be incredibly thin-skinned about any percieved negative press, and threats and intimidation are very common for percieved slights. And the trade press typically rolls over because those companies are their advertisers. It's why you typically see so many puff pieces, how-tos and PR reprints rather than actual journalism.
For example I was publicly put on blast for something that was false about me. So in that case I just blew it off because it was wrong, and no reaction was really necessary. It was still very stressful though personally and for my family. I wonder how these product teams across Google and FB primarily feel in these cases.