As I wrote in a previous post, this is about to change I think (hope).
How fast this change is coming for a particular company depends on how inert the customer base is, and how much of the customer "journey" is digital.
For example, insurance -- I've worked at one of the largest (if not the largest) insurance companies in the world. Obviously they make some money, or turn over at least, but the customer base is usually pretty static.
What I mean is, you get an insurance, and you rarely change unless something drastic happens.
This allows for a big enough company to completely manhandle IT/tech/dev -- spend $100 of millions on project spanning years, and ending up with a lot of money in the pockets of "the usual suspects" and often software that does not work at all.
All legacy cruft still intact, and just another layer of expensive crap that business users hate.
Still, the business of insurance is heavily tech & software dependent. So much, in fact, that systems down means “no business”.
I've become somewhat cynical with regards to the enterprise tech business, but I've seen these patterns repeat at too many places. It's truly sad and disheartening.
How fast this change is coming for a particular company depends on how inert the customer base is, and how much of the customer "journey" is digital.
For example, insurance -- I've worked at one of the largest (if not the largest) insurance companies in the world. Obviously they make some money, or turn over at least, but the customer base is usually pretty static.
What I mean is, you get an insurance, and you rarely change unless something drastic happens.
This allows for a big enough company to completely manhandle IT/tech/dev -- spend $100 of millions on project spanning years, and ending up with a lot of money in the pockets of "the usual suspects" and often software that does not work at all. All legacy cruft still intact, and just another layer of expensive crap that business users hate.
Still, the business of insurance is heavily tech & software dependent. So much, in fact, that systems down means “no business”.
I've become somewhat cynical with regards to the enterprise tech business, but I've seen these patterns repeat at too many places. It's truly sad and disheartening.