One datapoint to the contrary - I had an excellent experience with their support. Shortly after I bought my original OP-1 (the $800 version), I managed to brick it during a firmware update (my computer died while loading the new FW IIRC). They're a Swedish company but had an "authorized repair" guy based in the states, so I just dropped it in the mail and had it back in about a week.
Can't remember if they covered shipping, but they were super communicative through the whole process.
This was a few years ago, so maybe that's changed!
https://www.reddit.com/r/OP1users/comments/bpxuyl/second_op_... https://www.reddit.com/r/OP1users/comments/bokuo5/te/ https://www.reddit.com/r/OP1users/comments/bnkcro/keybed_rep...
If they treat people paying 1300 USD for a device like that, can’t imagine how they’ll handle OP-Z owners.
I love the all-in-one idea and getting away from the DAW but it feels too risky to me.