You are a PM, you may “theoretically” care when you see something in HN or some other social media, but the number of people having problems with your product are magnitudes larger than that. Everything is completely filtered out by customer support, even for companies that have good customer support unlike Google, and never reaches your ears.
I am not taking a stab at you personally. I truly believe that you care when you read the story here. But if you really cared enough there would be no story to be reported here.
I am not taking a stab at you personally. I truly believe that you care when you read the story here. But if you really cared enough there would be no story to be reported here.