I work with Salesforce and here's the reality: they are as closed source as possible. 'No software' logo and marketing campaign was targeting sales and marketing people with an appealing idea that they no longer need to rely on IT to get shit done.Reality is that any larger organisation adopting Salesforce would end up using developers for integrations and customisations that are beyond so called point and click. 'No software' has been phased out gradually and replaced with nice looking bears,goats and etc..
In most cases, open source means it is a commodity and the business makes money from related offering. A good example is JetBrains.Kotlin language is their commodity,while the IntelliJ IDE is the product.
In most cases, open source means it is a commodity and the business makes money from related offering. A good example is JetBrains.Kotlin language is their commodity,while the IntelliJ IDE is the product.