Once Moniker were a good registrar, but not anymore.
My complaints about Moniker include not answering support emails, refusing domain transfers for no reason (domains I had sold - which naturally upset the counterparty), support staff putting me on hold and never coming back. I could go on.
I used to have over 250 domains with them, but after their third or so screw up (without a hint of an apology or indication that they even cared about my business) I moved all of my stash to nearlyfreespeech.
Do me a favor and mail me some specifics, I'll make some noise on your behalf, see where it leads. I think you deserve at least an answer about what was going on there.
My complaints about Moniker include not answering support emails, refusing domain transfers for no reason (domains I had sold - which naturally upset the counterparty), support staff putting me on hold and never coming back. I could go on.
I used to have over 250 domains with them, but after their third or so screw up (without a hint of an apology or indication that they even cared about my business) I moved all of my stash to nearlyfreespeech.
Couldn't be happier with nearlyfreespeech.