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Trip bundles, pinning, mail previews. Inbox was much cleaner than Gmail. Gmail also feels slower than Inbox - spinners on startup.

And other UX issues: seeing previews of images right in the email list, font/UI makes it harder to find things vs Inbox. Inbox was a much nicer UI/UX.

Ads are annoying but I would have been fine with ads if it was integrated in Inbox.

And look, I understand that it doesn’t make sense to invest in/maintain two heavily used email clients. But the most infuriating thing is the trip bundles. That was my most used feature and such a distinguishing aspect of Inbox that it’s almost insulting that Google would tell me I can “find my favorite features in Gmail” when it’s blatantly not there.

I would pay to still use Inbox.




Can you explain why it doesn't make sense to invest in two email clients? Particularly if you make one of the two premium?


Internal politics (Inbox was a clear threat to Gmail UI) and product adoption cannibalism




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