> you can automatically keep track of which customers were connected to which call centre person
But I want to keep track. I don't care how they keep track.
I want to be able to say 'on call XYZ we agreed this' rather than saying 'I spoke to someone called John Smith on Tuesday please look it up in your log'.
“Hi, I’m calling about the same thing as last week”
“<Caller ID says your perferred name, and you were talking with Mr ExampleName about your contract> Hello Mr Seaton, how can I help you today with your contract?”
They don't need it, but I do.
> you can automatically keep track of which customers were connected to which call centre person
But I want to keep track. I don't care how they keep track.
I want to be able to say 'on call XYZ we agreed this' rather than saying 'I spoke to someone called John Smith on Tuesday please look it up in your log'.