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I think any support department (tech or not) has what I think I've heard others call the "janitor problem." If you're doing your job and the trash is taken out, nobody notices.

I got advice when switching jobs that I had to be my own advocate and nobody was going to do it for you. I think the advice was meant specifically for that company, but I think it applies to most behind the scenes roles.

Similarly, everyone is excited about a new UI while a bad backend can only drive you away. Massive improvements and scaling can only really be measured by new dollars brought in (but that was due to sales and marketing, right?)




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