Clearly you had a bad experience, but considering that Amtrak obviously kept an eye on the issue, determined a fix and resolved it to make sure it doesn't happen again -- wouldn't that make you more likely to take Amtrak in the future? Not all companies are as pro-active about fixing problems.
Just not sure why their brand would be ruined considering the one issue you had with the service was proactively resolved.
Just not sure why their brand would be ruined considering the one issue you had with the service was proactively resolved.