On: Google removed my ads-free app for “deceptive ads”

[thinkingemote]

Looking at this from another lense, think the reason why so much moderation is automated is that these companies do Human Ops (might be the wrong term) where essentially it's important to employees mental health not to be working on menial moderation duties. So to improve the quality of employees working life they use bots to do the same job.

Now moderation seems to be automateable but could a bot do customer service?

[nightfly → thinkingemote]

It's to save money. Don't kid yourself into thinking they're trying to look out for people by doing this in an automated manner.