Honestly, you're lucky. We've had nothing but problems with the trackballs at work. To be clear, I still love the software part of the UI, I just hate the trackball.
Did you ever use any of the old style blackberries?
I've used both the phones in your post and by and large I agree with you. That said, you seem to be talking about phones in a business environment. Do the users of the phones you're talking about own them? I wonder if they treat them with less respect if they can get a new one just by dumping it on your desk every 3 months.
I'm not saying the problem isn't there, just it might be exacerbated by user behaviour that RIM didn't anticipate.
I keep it in the leather thingy (don't know what it's called), maybe that makes a difference ...
I haven't used any of the old models, but now I see that I've been missing out :) My next phone will most likely be the Torch (or it's successor) as I think it combines best of both worlds.
I'll echo what everyone else here is saying - Blackberry is still king with email and might always be. But the iPhone and Android are just doing something completely different that's more relevant to more smartphone users.
Honestly, you're lucky. We've had nothing but problems with the trackballs at work. To be clear, I still love the software part of the UI, I just hate the trackball.
Did you ever use any of the old style blackberries?